FAQ's
Welcome to our FAQ, we are so happy to have you here.
We have tried to answer the most common questions below.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is your return policy?
At this time, all sales are final at Stitch Society for any product. If your product is damaged or incorrect, please reach out to hello@stitchsocietyokc.com.
Do you ship internationally?
No, we do not ship internationally.
Do you offer in-store pickup?
Yes we offer in-store pickup with a 24-48 hour turn around time. You'll be notified by email when your order is ready for pickup.
How long will it take to receive my order?
Orders typically ship within 1–3 business days. Shipping times vary depending on your location and the shipping method selected at checkout. Domestic orders generally arrive within 3–7 business days.
Products and Workshops
Below are some of are common questions about our products and events.
What types of needlepoint supplies do you carry?
We offer a wide range of high-quality needlepoint supplies, including canvases, threads, needles, stitch guides, and accessories. Our selection includes hand-painted canvases, as well as a variety of threads such as cotton, silk, and wool. We also carry tools like needles, scissors, and more!
How do I know which threads or fibers to use for my needlepoint project?
Choosing the right threads depends on your project, design, and personal preferences. We offer expert advice on thread selection, and our staff can help you pick the best match for your canvas. If you're unsure, we recommend starting with a thread that complements the color and texture of your design. Read our Thread Guide or feel free to contact us for personalized guidance!
Can you help me with stitch instructions for my project?
Yes! We provide stitch guides for some canvases. If you're working on a project and need help with stitches or techniques, our team is happy to assist.
Do you offer gift cards?
Yes, we offer gift cards. They are a perfect gift for any needlepoint enthusiast. You can purchase them directly from our website here.
Do you offer needlepoint classes or workshops?
Yes, we offer needlepoint classes and workshops! We host in-person classes for beginners and advanced stitchers. You can find upcoming workshops on our website's Workshop page. Sign up to secure your spot.
Can I find patterns for specific themes or occasions?
Absolutely! We carry a wide variety of needlepoint patterns, including themes for holidays, special occasions, and more. Whether you're looking for something seasonal, personal, or unique, you're sure to find a design that suits your project. Browse our collections or let us know if you're looking for something specific!
Can you help me choose the right tools for my project?
Absolutely! We can help you choose the appropriate needle based on your canvas count, thread type, and stitching technique. Our knowledgeable staff can provide recommendations to ensure you have the right tools for the job. Feel free to reach out to us for assistance!
Do you offer finished needlepoint pieces for sale?
We do not offer finished needlepoint pieces.
Kit Canvas Option
Below are some common questions about our kit options on all of our canvases.
What is Kitting?
Kitting is an optional add-on where our team selects high-quality threads to complement your needlepoint canvas, making it easier for you to complete your design.
What types of threads do you offer?
We offer a carefully curated selection of threads, including cotton, silk, silk/wool blends, velvet, and decorative options.
How do I choose the right threads for my project?
Thread selection depends on your skill level, design style, and project size, but much of it comes down to personal preference. We ensure that all kitted threads are compatible with your chosen canvas.
What’s included in a kit?
Every kit comes with a canvas, threads, and a tapestry needle—everything you need to get started!
How does kitting payment work?
When you select the kitting option, an additional invoice will be sent for the threads. Your order will not be shipped until this invoice is paid.
How long does it take to receive my needlepoint kit?
We process orders within 1-3 business days, depending on how quickly the kitting invoice is paid. Shipping times vary based on your location and selected shipping method. You'll receive tracking details once your kit ships.
Can I return or exchange my needlepoint kit?
Since kitted threads are customized for each order, we are unable to accept returns or exchanges. However, if there’s an issue with your kit (such as missing or damaged items), please reach out—we’re happy to help!
What if I run out of thread for my project?
If you need more thread while working on your project, we can send additional supplies. Just contact us with your kit details, and we’ll assist in replenishing your thread.
Do you offer pre-stitched canvases?
No, all of our canvases come unstitched, allowing you to bring your own creativity to each piece!
General
Below are some other common questions.
How can I stay updated on new products and sales?
To stay in the loop about new arrivals, sales, and special promotions, sign up for our newsletter. You can also follow us on Instagram for the latest updates and inspiration.
What are your shop hours?
Our store hours are the following:
Monday-Friday - 10:00am-5:30pm
Saturday - 10:00am-5:00pm
Sunday - Closed
Does your store offer finishing services?
Yes we do offer finishing services.
Do you offer discounts for bulk purchasing?
At this time we do not offer discounts for bulk purchases.
Do you offer any discounts or promotions?
We periodically offer promotions, sales, and discounts. Be sure to sign up for our newsletter to receive exclusive offers, early access to sales, and updates on new products. You can also follow us on social media for the latest deals.